Client Guidance and Information: COVID-19

We will ensure this page is kept up to date as soon as we get information, if you are an existing client we will call you with any changes as soon as possible should it effect you. 

Last updated: 31/10/2020

Arranging Funerals: 

  • Funerals are to be arranged over the phone or via email as much as is practicably possible (Our office is open and COVID secure should people want to come in for their appointment or a viewing/ chapel visit. 

  • Face masks must be worn in funeral directors offices as from 8th August (U.K. Government)

  • 3 Maximum people at an arrangement appointment or viewing​ appointment

  • All coffins, urns and our standard charges are online for easy viewing

  • Our prices are now online 

Attending and carrying out funerals: 

  • From the 5th of November 2020 the second national lockdown guidance states only close family should attend. (up to 24 people at Thanet Crematorium, Margate) 

  • Face masks must be worn at funerals (held indoors) as of 8th August (U.K. Government)

  • Thanet Crematorium only permits 24 people to attend Cremation Services, 6 people are permitted outside the crematorium, however the glass doors are closed during the service 

  • 7 (Margate)/ 12 (Ramsgate) people only in cemetery chapels 

  • Thanet Crematorium offers a Webcast service (subject to availability) so it can be viewed from home, this is currently still charged for but we will be offering a reduced fee where we can. 

  • Services can be recorded by the crematorium to be watched by those who cant attend. There is a charge for this service set by the crematorium. 

Cremated Remains: 

  • Burials of cremated remains can now take place

  • 6 people are permitted to attend a burial of ashes (Thanet Crematorium Policy)

Viewings/ Chapel Visits:

  • At the moment advise on viewing someone who has passed away from COVID-19 is mixed but industry bodies are recommending that viewing does NOT take place. You can still visit our chapel with the coffin sealed.

  • People who have passed away and have NOT had the infection will be able to have chapel visits as per our normal practice. 

Measures we are taking:

  • We are providing hand sanitizer in our reception for use on entry and exit 

  • All staff are being re-trained in P.P.E. and Infection Control Management 

  • Our arrangement rooms are being disinfected after use and a screen has be installed in our arrangement office and reception area.

  • Limousines are now available again, however they only seat 6 rather than 7 (This is so no one sits in the front with the driver, the privacy screen is closed and not to be opened.) Limousines are disinfected every time after use.

  • Staff are not shaking hands with clients 

  • Some members of staff have been sent home due to the government restrictions on age and health conditions. 

  • Staff are wearing facemasks when seeing clients 

Contact
Location
Opening Hours

Telephone:

01843 862 503

Email: funerals@hnoble.co.uk

No. 1 Northdown Road,

St. Peters,

Broadstairs,

Kent,

CT10 2UL.

Monday - Friday 

09:00 - 17:00 

Excluding Bank Holidays

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©Copyright H. Noble Funeral Directors Ltd. 2019

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